Long time no see here over at the blog. I've been remiss in sharing updates, one from last week, and two from last year:
- U. I. Joe - A Real Experience Hero covers President Biden's recent executive order to improve customer experience across federal agencies. I discuss the impact of the order, but also how the order itself can be a model for documenting experience design goals.
- The journey (map) is not the reward from last year discusses the challenges organizations face when creating journey maps, and recommendations for better researching and managing the process.
- Digital Multipliers - Bridging the Digitial Divide Locally covers our efforts here in Philadelphia to address the technology gap in the context of education.
