A summary report from the service design analysis of the Connecting '07 conference has been posted. The report includes an overview of the service design research and suggestions for improving the conference experience in four areas, Invitation (pre-conference), Orientation (navigating at the conference, Participation (involvement in conference activities) and Memorializing (takeaways following the conference)
Among the key findings and recommendations are:
- Leveraging web technology to support planning and choice leading up to the conference
- Supporting sustainability through recycling during the conference
- Promoting the growth of non-IDSA conference-related activities (e.g. Airbed & Breakfast)
- Enabling attendees to create a personalized "scrapbook" integrating notes, photos, sketches and other related contents collected during the conference
Download the Connecting '07 Service Design Results
