The summer newsletter of the Product Design Technical Group from the Human Factors & Ergonomics Society has just been released. It includes an interesting article by Stan Caplan on "Total User Experience" - demonstrating that Human Factors professionals tend to have strong input for the usage aspect of products, but little in the front-end (acquisition, preparation) and back-ends (maintenance, support, termination) of the product ownership experience.
The newsletter also includes bios of the PDTG executive council and a program of PDTG-related activities and presentations for the upcoming HFES conference in Baltimore in October.
